Terms of Service

Last updated: November 1, 2026

These Terms of Service ("Terms") govern your access to and use of the LIVE Teams mobile and web application and related services, including the text messages described in Section 6a (the "Service"), provided by Live Inc., a corporation based in St. Catharines, Ontario, Canada ("Live Inc.", "LIVE Teams", "we", "us", or "our"). Please read these Terms carefully.

1. Acceptance of Terms

By creating an account or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of a team, club, or organization, you represent that you are authorized to accept these Terms on its behalf.

2. Eligibility

You must be old enough under the laws of your country to form a binding contract to use the Service on your own. The Service is intended to be administered by adults (such as coaches, organizers, and parents or guardians). Where minors participate in a team, a parent, guardian, or responsible adult is responsible for managing the minor's participation and the information shared about them.

By continuing you confirm you're 13 or older, or that a parent or guardian has added you.

3. Account Responsibilities

• You are responsible for providing accurate information and keeping it current.
• You are responsible for activity that occurs under your account and for keeping access to your phone number and device secure.
• Notify us promptly of any unauthorized use of your account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful, harmful, or fraudulent purpose.
• Harass, threaten, abuse, or harm other users, or post content that is illegal, defamatory, hateful, or sexually exploitative.
• Upload content you do not have the right to share, or that infringes others' rights.
• Attempt to access accounts, data, or systems you are not authorized to access.
• Interfere with, disrupt, reverse-engineer, or attempt to compromise the security or integrity of the Service.
• Use the Service to send spam or to collect others' information without consent.

5. User Content and License

You retain ownership of the content you create or upload (such as messages, posts, photos, and documents). By submitting content, you grant LIVE Teams a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display that content as necessary to operate and provide the Service to you and the team or organization members you share it with. You are responsible for the content you submit and represent that you have the rights to share it.

6. Third-Party Services

The Service relies on third-party providers (including Google Firebase, Google Maps, and Twilio, which delivers our text messages) to function. Your use of features powered by these providers may also be subject to their terms. We are not responsible for third-party services we do not control.

6a. Text Messaging (SMS) Terms

• Program. LIVE Teams registration and booking texts (the "program"). Live Inc. (LIVE Teams) sends these text messages on behalf of an organization that uses LIVE Teams. They go to people who registered or booked with that organization and agreed to receive them. Every message starts with "LIVE Teams for [organization name]:".
• Consent. You opt in by ticking the unchecked text-message box on the organization's registration, booking or event form.
  • Where the box is. Directly beneath the mobile-number field. On a booking form that has no mobile-number field, it is above the Continue button and says that texts go to the mobile number you signed in with.
  • Scope. Consent is not a condition of any purchase or registration. It covers only texts on behalf of that organization.
  • Confirmation. We then send you one text confirming your subscription, normally within minutes. No other text is sent to you before it, except a reply from the organization's staff to a text you sent them first.
• Messages. Event and session reminders (for example, the start time of a scheduled Zoom session), booking confirmations, payment reminders, departure and travel information, and replies from the organization's staff to texts you send to the program's number. Some are sent automatically; others are written by the organization's staff. No marketing or promotional messages are sent under this program, and an organization that uses LIVE Teams may send only these kinds of messages through it. Message frequency varies. Msg & data rates may apply.
• Opt out. Text STOP to cancel at any time (STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT also work). After you send STOP, we will send one message confirming that you have been unsubscribed, and you will receive no further messages. To join again, text START. Ticking the box on a form again does not restart messages after a STOP.
• Help. Text HELP for help, or contact Live Inc. (LIVE Teams) at support@liveteams.co.
• Carriers. Carriers are not liable for any delayed or undelivered messages. Delivery depends on your wireless carrier and is not guaranteed.
• Privacy. Our Privacy Policy (Section 5a) governs how we handle your mobile number and consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. An organization that uses LIVE Teams may not sell or rent the mobile numbers and text-message consent collected through it. It also may not share them with third parties or affiliates for marketing or promotional purposes.

7. Disclaimer of Warranties

8. Limitation of Liability

To the maximum extent permitted by law, LIVE Teams and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, use, goodwill, or profits, arising out of or related to your use of (or inability to use) the Service. To the maximum extent permitted by law, our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us, if any, for the Service in the twelve months before the claim, or USD 50.

9. Termination

You may stop using the Service and delete your account at any time (Settings → Delete account). We may suspend or terminate your access if you violate these Terms or if we reasonably believe your use poses a risk to other users or the Service. Sections that by their nature should survive termination (including content licenses already granted to a team, disclaimers, and limitation of liability) will survive.

10. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. When we make material changes to these Terms, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Any disputes will be subject to the courts located in Ontario, Canada, except where applicable law provides otherwise.

12. Contact Us

Questions about these Terms or our text messages? Contact Live Inc. (LIVE Teams), St. Catharines, Ontario, Canada, at support@liveteams.co.